Life Flight Membership Program

When Every Minute Counts

HAYNES LIFE FLIGHT team can transport patients to the most appropriate facility while providing a higher level of medical care. Our aircraft responds with highly specialized critical care medical equipment and medications. The flight staff consists of a Critical Care Paramedic, Critical Care Nurse, and Rotor Wing Pilot. With this team of highly specialized professionals and equipment we are able to enhance the quality of life for our patients “when every minute counts!”


How does an AirCare Assurance membership benefit me and my family?

As a member, if you receive a covered transport by Haynes Life Flight, Haynes Life Flight will accept the amount paid by your insurance carrier as payment in full. Therefore, you will not have any out-of-pocket expense. This can save you hundreds and sometimes thousands of dollars, since many insurance carriers do not cover the full cost of air ambulance services.

How does the AirCare Assurance Membership Program benefit the community?

The AirCare Assurance Membership Program provides financial support for Haynes Life Flight, to help assure that this vital life-saving service remains available in the community. Reliance on user fees alone may not provide a stable source of revenue because utilization of Life Fleet air ambulance is unpredictable and subject to seasonal fluctuations.

Who is included in my membership?

A household membership covers all immediate family members who live in your household, including adult children up to the age of 26 years. Medicaid beneficiaries are not eligible for membership.

What services are covered by my membership?

Membership covers any medically necessary transported by a Haynes Life Flight Ambulance. Medical necessity is determined by your insurance carrier or, if you do not have insurance, by The Haynes Life Flight medical director, in consultation with the physician who ordered the transport. Membership does not cover transports for the convenience of the member, his or her physician or any other party, since these are not deemed medically necessary. Also, membership does not cover transports provided by any other ground or air provider, except for ground transports provided by Haynes Ambulance, either to or from the Haynes Life Flight Air Ambulance.

If I have a medical emergency should I call AirCare Assurance or the local 911 service?

Call your local 911 service. The 911 dispatchers are trained to get specific information about the medical emergency from the caller and determine what type of medical transportation, and which specific provider is the best option based on factors such as proximity to the scene of the accident and the time it will take to go by air vs. ground. There is no guarantee that the local 911 dispatchers will call AirCare Assurance.

Who determines if and when I will be flown?

If your medical emergency meets certain criteria, and your attending physician (if you are in a hospital) or local dispatcher or emergency medical personnel, (if you are at the scene of an accident) will determine whether transport by air is medically appropriate for you. Under some circumstances (e.g., the transport is from the hospital), you may be able to request a transport by AirCare Assurance. However, your attending physician or EMS personnel will make the ultimate decision regarding how you are transported and by whom.

Will an AirCare Assurance helicopter always be available if I need one?

AirCare Assurance is a division of Haynes Life Flight and exclusively uses Haynes Life Flight helicopters and crews. There may be times when the Haynes Life Flight helicopter in your area is committed on another patient flight, or is out of service for maintenance or weather related reasons (In those circumstances, we may be able to call another Life Flight helicopter from an adjoining service area.) In some cases, however, you may need to be transported by ground ambulance or another air ambulance service. It is important that you get the medical care you need as quickly as possible, no matter what the mode of transportation.

Will I be able to obtain a transport by AirCare Assurance no matter where my accident may occur?

AirCare Assurance only provides services within its service area, as indicated by this link. In addition, the Federal Aviation Administration has rules limiting when an air ambulance may provide service. In certain inclement weather conditions, for example, we may not be able to fly.

Will AirCare Assurance honor other unaffiliated air medical provider memberships?

No, because membership is not an insurance product, we may waive any out-of-pocket expense only for covered transports provided by Haynes Life Flight helicopters, as the exclusive providers for AirCare Assurance. State and federal law do not permit us to pay for your out-of-pocket expenses for other unaffiliated air medical membership programs.

Is there a limit to the number of flights a member can have in a year?

There is no limit on the number of flights, but only medically necessary air ambulance transports are covered.

Is an AirCare Assurance membership considered insurance?

No. An AirCare Assurance membership is not an insurance product. Membership provides prepaid protection against covered air ambulance transportation costs that exceed a member’s health insurance or medical benefits.

How long does an AirCare Assurance membership last?

Membership is valid for one year from the inception of the membership. We will send you a renewal membership application prior to the expiration of your membership.

Complete the form to apply for membership.

Membership Fees are $75 per household and cover all listed members of your immediate family so long as they remain residents in your household. Upon completion of the form below, you will be redirected to the Online Payment page for credit card payment via PayPal. You may also remit a PERSONAL or COMPANY CHECK  to the address shown here.

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In consideration of the payment by the Member of the membership fee, AIRCARE ASSURANCE, a division of HAYNES LIFE FLIGHT, agrees to provide the following benefits, subject to the terms and condition specified herein:

“Members” shall include the individual who signed the Application (“Primary Member”) and all household members listed inthe Application, so long as such individuals reside at the same address as he Primary Member.

The membership fee constitutes prepayment by the Member of all deductible, copayment and other charges which are not paid by the Member’s health insurance, such as Medicare, a PPO, an HMO, or other third-party sources such as a homeowners or automobile policy (collectively, “Insurance”) for Covered Transports, as defined herein. HAYNES LIFE FLIGHT shall accept the amounts paid by the Member’s Insurance as payment in full for such transports. Members shall not incur any out of pocket costs for Covered Transports, except as provided in paragraph 3 below.

As a condition of receiving the full benefit of membership as provided in paragraph 2 above, a member must have Insurance for a Covered Transport. Members who do not have Insurance for a Covered Transport will receive a discount equal to 20% of HAYNES LIFE FLIGHT’s billed charge.

“Covered Transports” means only medically necessary air ambulance services provided by HAYNES LIFE FLIGHT to the closest appropriate hospital. Air ambulance transports which are determined by the Member’s primary Insurance not to be medically necessary are not Covered Transports. Subject to paragraph 2 above, the Member is responsible for all HAYNES LIFE FLIGHT billed charges for air medical services that are not Covered Transports.

Transports provided by other air medical providers or by ground providers are not covered, except for ground transports to or from HAYNES LIFE FLIGHT helicopters BY Haynes ground ambulance. HAYNES LIFE FLIGHT may not be available when requested due to factors beyond HAYNES LIFE FLIGHT’S control. For example, HAYNES LIFE FLIGHT’s aircraft may be occupied providing transports to other patients, or HAYNES LIFE FLIGHT may be unable to respond due to weather condition, maintenance requirements, governmental market restrictions or other factors.Further, HAYNES LIFE FLIGHT does not operate in all areas. Its service area is identified on the HAYNES LIFE FLIGHT website at

As a condition of receiving membership benefits, the Member assigns and transfers to Haynes Life Flight all rights and benefits that the Member has under any and all Insurance, including but not limited to auto or homeowner’s insurance policies. The Member authorizes payment of all such benefits for air ambulance services to HAYNES LIFE FLIGHT. In the event payment is made to the Member of any other party on the Member’s behalf, the Member agrees to remit all such amounts promptly to HAYNES LIFE FLIGHT. Membership is not an insurance policy.

Membership shall become effective the day after AIRCARE ASSURANCE receives a complete application with full payment. Memberships are nonrefundable and nontransferable. The Member agrees to inform AIRCARE ASSURANCE within ten (10) days of any change in the Primary Member’s health insurance status (e.g., loss of coverage) or any change in the household Members covered by this membership. Persons who move out of the household are no longer covered and no benefits will be provided on their behalf.

As a member, if you receive a covered transport by Haynes Life Flight, Haynes Life Flight will accept the amount paid by your insurance carrier as payment in full. Therefore, you will not have any out-of-pocket expense. This can save you hundreds and sometimes thousands of dollars, since many insurance carriers do not cover the full cost of air ambulance services.